How to connect to my Sharefile FTP Account using an FTP client?

If you have been given a Sharefile Account to access installers or licenses, or to upload files for viewing at Electric Cloud, please refer to the following Sharefile KB article on how to connect using a Windows or Linux machine using an FTP client:

https://support.citrix.com/article/CTX207859

These articles do not show explicitly how to connect from the command line, but the key is to connect as follows:

ftp electric-cloud.sharefileftp.com


then enter the following when prompted for your username:

electric-cloud/<username>@<domain>

You will of course need to first setup your password using the email that was delivered to you. 

NOTE:

Please be aware that ShareFile supports Secure FTP: FTPS (over SSL) but NOT SFTP (over SSH).

 

If you experience difficulties activating your account, please send a support ticket to the electric-cloud support team.



 

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