We would like to announce that we have recently updated the end-user Community portal in Zendesk for Electric Cloud. While this Community "Help Desk" layout has changed, all historical content remains available for your reference.
Another obvious change for end users is the removal of top-level tabs.
A direct button for “Submit a request” still exists. Directly beside this button is your user-profile. From the user profile, you can access your account details as well as ticket information through the selection of "My Activities".
The “My Activities” selection leads you to a view of any tickets you have either opened, have been CC'd on, or generated by others in your organization. You may also search for tickets using the "Search" bar above the list of tickets. New with this update is the ability to filter the tickets you view by the current ticket "Status"
Every article we have in the database has been updated. While the ID’s for those entries have changed, any old links are being routed to point to these new articles.
As previously, the articles are still categorized under the various products, with each page offering a Search bar that you may use to search through that category.
The following links to various external websites are available from your homepage on the right panel.
Please contact Customer Support if you have any questions or concerns related to these changes at firstname.lastname@example.org.