Problem

You can meet the error 403 from agent when you are trying to read the logs file from agent servers that communicate with Commander via Gateways. It usually happens when non trusted web server agent is trying to access logs from trusted agents.

 

Solution

To solve this issue you have to change your non trusted web server agent to trusted.

The following steps can help you to do this.

1) Log on your non-trusted web server agent using ectool command

ectool --server <your_servername> login admin <your_admin_password> 

2) Perform this command to make your agent trustable

eccert --server <your_servername> initAgent --force --remote

3) Restart the agent on your web server using these steps

• Stop all Commander Agent services. You can do this using one of these options

       For Windows: 

       Go to Control Panel > Administrative Tools > Services

           Stop “ElectricCommander Agent”

       From a command line, enter

           sc stop CommanderAgent

 

       For UNIX/Mac: 

       Using a shell, logged in as root, enter one of the following commands:

       Linux - /etc/init.d/commanderAgent stop

       Solaris - /etc/init.d/ecmdrAgent stop

       HP-UX - /sbin/init.d/ecmdrAgent stop

       Mac - launchctl unload /Library/LaunchDaemons/ecmdrAgent.plist

 

• Start all Commander Agent services. You can do this using one of these options

        For Windows: 

        Go to Control Panel > Administrative Tools > Services

           Start "ElectricCommander Agent" 

        From a command line, enter

           sc start CommanderAgent 

 

       For UNIX / Mac: 

       Using a shell, logged in as root, enter one of the following commands:

       Linux - /etc/init.d/commanderAgent start

       Solaris - /etc/init.d/ecmdrAgent start

       HP-UX - /sbin/init.d/ecmdrAgent start"

       Mac - launchctl load /Library/LaunchDaemons/ecmdrAgent.plist