As you may have heard, Electric Cloud has recently been acquired by CloudBees, Inc. As our teams work together to help formulate an expanded set of solutions for the Software Development market, there will be some effect on how you communicate with the Flow team going forward. These effects are anticipated to roll out at various times through the year ahead, depending on the underlying complexities involved. Some changes which may affect the look and feel on how you work with our teams include: re-branding of our products, merging of internal tooling systems like: Zendesk, Sharefile, web site access, documentation etc.
We’ll be doing our best to plan for these changes in advance, but it’s still possible that some change may have impacts in unforeseen ways, so we encourage you to please let us know if anything about these changes end up having an unexpected effect on your team.
One of the first changes you will be seeing is that the up-coming release (v9.1) of the Flow product is anticipated to be shipped under the name: “CloudBees Flow”. The goals for this first round are primarily cosmetic changes which do not affect usability of the products, although subsequent changes may come inside future releases. Further details will be provided at the time of release. We always encourage you to test your upgrade in advance using a separate test system, and would repeat that request here. So please reach out to the Support team for a temporary test license when you reach this point. If you believe you may have special use of the product which may depend on the presence of the “ElectricFlow” name in some context, and are concerned about this news, please file a ticket to the Support team with your questions that outline your special use case. At that point, Support can work with the Engineering team to confirm what, if any impact, there may be with these versions.
Maintenance releases against v8.0.x or v9.0.x will remain branded as ElectricFlow. Only should you move to one of the 9.x Feature Release versions, or to the eventual 10.0 LTS version will you need to review what changes may be involved and whether you may have special considerations to bring forward.
For the time being the support contact points remains as firstname.lastname@example.org. When this contact point is ready to be updated to reflect our merger with the CloudBees support system (Also on Zendesk) sometime in the months ahead, we will ship a separate announcement at that time.
Neil Lillemark | Director, Support Delivery | CloudBees