Frequently Asked Questions
This is a general catch-all for customers to review information about how to use Support or the Zendesk Support System.
- Zendesk and Sharefile Security Compliance
- ElectricAccelerator Maintenance End-of-Life (EOL) schedule
- ElectricCommander/ElectricFlow Maintenance End-of-Life (EOL) schedule
- How to connect to my Sharefile FTP Account using an FTP client?
- Javascript Changes to be aware of in Commander v4.2
- Things to include when creating a new ticket
- Can I turn off receipt of announcements through email?
- I just submitted my first ticket through email - why didn't I see anything in return?
- What is the process for submitting a support ticket?
- Configuring my browser to work with Electric Cloud Support's Site